FAQ's
Are there any additional fee?
Your payment includes the product price and shipping costs only.
Depending on your country’s customs regulations, import taxes or
duties may be charged separately. These fees are the responsibility
of the recipient.
What happens if customs fees aren’t paid?
If a parcel is returned because customs charges were not settled,
a full refund for the item will be processed.
Our Promise: We’re continuously improving our international shipping processes to help minimize customs fees where possible. Your feedback plays an important role in helping us enhance these services.
Our Promise: We’re continuously improving our international shipping processes to help minimize customs fees where possible. Your feedback plays an important role in helping us enhance these services.
How long does delivery take?
• Orders are prepared and dispatched within 2–5 working days.
• After your order ships, a confirmation email with tracking details will be sent to you.
• After your order ships, a confirmation email with tracking details will be sent to you.
Why did my order arrive in multiple packages?
Your order may be shipped in separate parcels under the following
circumstances:
1) Some items require longer processing times than others.
2) The shipment is split to meet courier or customs weight limits and avoid additional charges.
1) Some items require longer processing times than others.
2) The shipment is split to meet courier or customs weight limits and avoid additional charges.
Can I receive my order by a specific date?
Please note that all orders require 2–5 business days for processing
before dispatch. Once shipped, delivery will take additional time
depending on the destination. While we do our best to ensure fast
shipping, we’re unable to guarantee an exact delivery date and can
only provide an estimated time-frame.
What if I’m not home when my package is delivered?
If you’re unavailable at the time of delivery, a family member or
friend may be able to accept the package on your behalf.
Alternatively, you can contact the courier directly to reschedule
delivery for a more convenient time.
Why is my order taking longer than expected?
About tracking updates:
1. Live tracking: Your tracking details update automatically as the package moves through different locations.
2. Short pauses are normal: If tracking doesn’t change for a while, it usually means the package is traveling to the next sorting center. Updates typically resume within 24–48 hours.
3. Final delivery info: More accurate delivery details will appear once the package arrives at your local delivery hub.
1. Live tracking: Your tracking details update automatically as the package moves through different locations.
2. Short pauses are normal: If tracking doesn’t change for a while, it usually means the package is traveling to the next sorting center. Updates typically resume within 24–48 hours.
3. Final delivery info: More accurate delivery details will appear once the package arrives at your local delivery hub.
Can I swap my item for a different size?
We currently do not offer size exchanges. Please review our size
guide carefully before placing your order to ensure the best fit.
Thank you for your understanding and continued support.
Can I return an item from my order?
We do not accept general returns. Returns are only accepted if the
item arrives damaged or you receive the wrong product. Please contact
us within 7 days of delivery with photo proof so we can assist you.
For more details, Please review our Return, Exchange & Refund Policy
For more details, Please review our Return, Exchange & Refund Policy
What should I do if I received the wrong item?
We’re sorry for the mix-up. Please contact our customer service team
so we can help resolve the issue as quickly as possible.
To assist you faster, please provide:
1. A photo of the item you received.
2. The Order number and the item you originally ordered.
We’ll work to get the correct item to you as soon as possible.
To assist you faster, please provide:
1. A photo of the item you received.
2. The Order number and the item you originally ordered.
We’ll work to get the correct item to you as soon as possible.
What should I do if my item is defective?
If your item arrives damaged or defective, please contact us within
7 days of delivery with clear photos/videos of the issue. Once
verified, we will arrange a replacement or issue a full refund at
no additional cost.
What is your return policy?
We do not accept general returns. Returns are only eligible if the
item arrives damaged or you receive the wrong product.
To request a return or replacement, please contact us within 7 days of delivery with clear photo proof of the issue.
Once approved, we will either send a replacement at no additional cost or issue a full refund to your original payment method.
For more details, please review our Return, Exchange & Refund Policy .
To request a return or replacement, please contact us within 7 days of delivery with clear photo proof of the issue.
Once approved, we will either send a replacement at no additional cost or issue a full refund to your original payment method.
For more details, please review our Return, Exchange & Refund Policy .
Can I cancel my order?
You can cancel or make changes to your order within
60 minutes of placing it,
as long as it has not been shipped.
Once your order has been dispatched and a tracking number is issued, cancellations or retrieval are no longer possible.
If you need to request a cancellation, please contact us as soon as possible.
Once your order has been dispatched and a tracking number is issued, cancellations or retrieval are no longer possible.
If you need to request a cancellation, please contact us as soon as possible.
Why haven’t I received an order confirmation email?
A confirmation email with your tracking number is usually sent within
24 hours.
If you haven’t received it, please contact our customer service
for assistance.
How long does order processing take?
1. Orders are typically processed within 2–5 business days.
2. Once your order is shipped, you’ll receive an email with tracking details.
3. Standard international shipping usually takes 10–14 business days.
4. Delivery times may be extended due to customs processing or other external factors.
2. Once your order is shipped, you’ll receive an email with tracking details.
3. Standard international shipping usually takes 10–14 business days.
4. Delivery times may be extended due to customs processing or other external factors.
Why is there no tracking update?
Tracking Update Info:
It’s normal for tracking to show no changes while your package is in transit. This usually means:
1. The package is on its way to a local facility.
2. Updates only appear when scanned at checkpoints.
3. Tracking information refreshes in real time once it reaches local centers.
It’s normal for tracking to show no changes while your package is in transit. This usually means:
1. The package is on its way to a local facility.
2. Updates only appear when scanned at checkpoints.
3. Tracking information refreshes in real time once it reaches local centers.
What payment methods do you accept?
We accept major credit and debit cards through our secure payment
system. All payments are processed safely, and your information is
kept fully protected.
For more details, please review our Payment Methods section.
For more details, please review our Payment Methods section.
Why was my payment declined?
Payment may fail due to:
1. Incorrect card details (number, expiration, CVV, or billing address)
2. Bank declined the transaction. Kindly contact your card issuer.
3. Insufficient funds on your card.
1. Incorrect card details (number, expiration, CVV, or billing address)
2. Bank declined the transaction. Kindly contact your card issuer.
3. Insufficient funds on your card.
I was charged twice.
Don’t worry, we’re here to help! A duplicate charge usually happens
if an order was placed more than once.
If you don’t see a duplicate order or can’t cancel, please contact our customer care services. We may ask for screenshots of the charges and account details to resolve the issue quickly.
If you don’t see a duplicate order or can’t cancel, please contact our customer care services. We may ask for screenshots of the charges and account details to resolve the issue quickly.
How can I submit a suggestion or feedback?
We love hearing from our customers! You can share suggestions or
feedback by contacting our customer service team via email.
Your input helps us improve our products and services.
What if I have a dispute or issue with my order?
If there’s a problem with your order, please contact us immediately.
Provide as much detail as possible, e.g. order number, item details,
and any supporting photos. We will review your case and work with
you to find a fair solution.