At Solurea, we strive to ensure customer satisfaction with every purchase.

Return Request Process:

• Returns will only be processed once approved by our customer support team. To initiate a return or for any related inquiries, please contact support@solureastore.com within 7 calendar days after the order has been delivered and received.

Refunds & Replacements are ONLY offered if:

• You receive a damaged item, or
  
• You receive an incorrect product
• If your item is defective, damaged, or not functioning properly, please submit a claim with the required proof as requested by our support team. Claims without proper verification will not be eligible for a return, exchange, or refund.
• All returned items must be in their original condition and packaging. Products that have been altered after delivery are not eligible for return. Please keep your return receipt and email us a photo so we can track your package.
• We strive to ensure the highest quality for both our products and packaging. However, since shipping is handled by logistics companies, we cannot guarantee completely undamaged packaging. Returns, refunds, or claims related to packaging are not accepted. If a product arrives damaged, please contact us so we can take appropriate action.

We do not accept returns or offer refunds for:

• Wrong size or color selection
  
• Change of mind
  
• Incorrect address provided by the customer
• Items that have been worn, washed, or damaged after delivery
• Items not in original condition or packaging
• Packages that are refused at delivery, abandoned, or returned outside the approved return process will not be accepted as valid returns.

Return Label:

• You are responsible for using a trackable shipping service or purchasing shipping insurance. We do not provide return labels or cover return shipping costs.

Print-On-Demand:

Please check the size chart and color carefully before placing an order. Print-on-demand items are made only after an order is placed, so we cannot accept requests for refunds, returns, or exchanges.

Reporting an Issue:

If your order arrives damaged or incorrect, you must contact us within 7 days of delivery. Please include clear photos/videos showing the issue so we can review your request.

Resolution Process:

Once your claim is approved, we will:

• Send a replacement item free of charge, or
  
• Full refunds will be issued to the original payment method used at checkout. If you paid by credit card, the amount will be credited back to the same card. Changes to payment details for refunds are not accepted.
  

Late Claims:

Requests submitted after 7 days of delivery may not be eligible for a refund or replacement.

For assistance, contact us at: support@solureastore.com