Shipping policy

At SOLUREA, we strive to deliver your orders quickly and reliably. Since we work directly with trusted suppliers across the globe, shipping times may vary depending on your location and the product ordered.

  • Processing Time: Orders are typically processed within 2–5 business days.
  • Shipping Time: Standard delivery usually takes 10–14 business days, depending on your region.
  • Tracking Information: Once your order has been shipped, you’ll receive a tracking number via email.
  • Delays: International shipping may occasionally experience delays due to customs or unforeseen factors. We appreciate your patience.
  • Returns: If you’re not satisfied with your purchase, you may request a return within 7 days of receiving your order. Please see our full Returns & Exchanges Policy for details.
  • Cancellation:
    Order cancellations or changes are allowed within 60 minutes by contacting us at support@solureastore.com, provided the order has not been shipped. Once an order is dispatched and a tracking number is assigned, cancellations or retrievals are no longer possible.
  • Address Accuracy:
    To avoid delivery issues, please ensure your full and correct address is entered at checkout. Orders returned due to incomplete or incorrect addresses are not eligible for a refund.
  • Customs & Import Duties:
    All customs fees and import duties are the responsibility of the recipient. These charges are determined and collected by your country’s border authorities, not by us, and are non-refundable. We appreciate your understanding and aim to ensure a smooth shopping experience.
  • Lost or Undelivered Packages:
    If your package is lost or not delivered, please submit a claim within 20 calendar days of the dispatch date. Claims made after this period will not be accepted.
  • Delivered but Not Received:
    If your package is marked as delivered by the courier but you have not received it, it will not be considered lost. Please contact the courier directly to file a claim.
  • Partial Shipments:
    Occasionally, we may split your order into multiple shipments. This happens when some items are available for delivery before the rest of your order. In such cases, you will be notified and provided with tracking information for each shipment.